SmallBizGenius Analysis
Ignatius Press, a Catholic publishing organization, receives mixed reviews regarding its online gift certificate process. While customers praise the fast shipping and item descriptions, there are concerns about customer service responsiveness and website functionality.
Category Breakdown
Scores based on analysis of 2 recent reviews
Shipping & Delivery
8.0/10Customers generally report fast shipping times. One reviewer mentioned receiving their DVD in five days.
2 reviews mention thisCustomer Service
3.0/10One reviewer had a very negative experience with customer service regarding gift certificate issues. They were given incorrect contact information and found it impossible to speak with a helpful representative.
1 reviews mention thisWebsite Experience
3.0/10The website experience is criticized specifically regarding gift certificate purchases. One reviewer described the process as flawed, suggesting a lack of proper procedures for handling these orders.
1 reviews mention thisProduct Description
9.0/10Reviewers find the product descriptions to be accurate and informative. One reviewer noted that the item description was above average.
1 reviews mention thisPros & Cons
What Customers Love
"We ordered a DVD and it arrived in five days."
"Item description was above average."
Common Complaints
"Ignatius Press does not seem to have a proper process in place for processing gift certificates purchased on their website."
"Any further discussions with a human being about the issue is now an impossibility."
"We started receiving lots of promo emails (I don't remember signing up)"
Common Questions About Ignatius
Answers derived from customer review patterns
Is Ignatius legit and trustworthy?
Based on limited reviews, Ignatius Press appears to be legit for physical product orders, with reviewers noting fast shipping and accurate product descriptions. However, there are concerns regarding the online gift certificate purchasing process and customer service responsiveness related to those orders. Customers have reported issues receiving gift certificates and difficulty contacting helpful customer service representatives. Therefore, while Ignatius Press seems reliable for standard product orders, caution is advised regarding online gift certificate purchases.
Based on 2 reviewsDoes Ignatius have good customer service?
The reviews paint a mixed picture of Ignatius Press's customer service. One reviewer had a positive experience with product delivery, while another experienced significant issues with customer service when trying to resolve a problem with an online gift certificate purchase. This customer reported receiving incorrect contact information and being unable to speak with a helpful representative. Therefore, while some aspects of the customer experience may be satisfactory, there appear to be potential issues with customer service responsiveness and problem resolution, particularly for online gift certificate orders.
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